Effective Date: May 25, 2018

Privacy Policy

 

Our website address is: https://jetblack-air.com

JETBLACK AIR is a trading name for AIR CONTROL INDUSTRIES.

AIR CONTROL INDUSTRIES respect your right to privacy. Under the EU General Data Protection Regulation (GDPR) we are required by law to gain informed consent to collect and process data about our site users and customers.  Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your Personal Data. It also describes options we provide for you to access, update or otherwise take control of your Personal Data that we process.

AIR CONTROL INDUSTRIES will only collect personally identifiable information (such as name, address, telephone number etc) that you voluntarily consent to provide through our website or email correspondence. Use of the information you supply will be used by AIR CONTROL INDUSTRIES to respond to your enquiries, supply you with information on our products & services, and to process your orders in accordance with our Terms & Conditions.

We do not and will not sell any of your data to any third party for any purpose.
1. Key terms & definitions
Personal Data
Personal Data means data about a living individual who can be identified from that data (or from those and other information either in our possession or likely to come into our possession).
 
Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit.
 
Cookies
Cookies are small pieces of data stored on a users device.
 
Data Controller
Data Controller means a person who (either alone or jointly in common with other persons)  determines the purposes for which and the manner in which any personal data are, or are to be, processed.
 
Data Processor (or service providers)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
 
Data Subject
Data subject is any living individual who is the subject of the Personal Data.
 
User
The User is the individual using our service. The User corresponds to the Data Subject, who is the subject of personal data.
2. What personal data we collect.

Personal Data

Personal data means any information which relates to an individual and can be used for the purposes of identification, either directly or indirectly, typically through the use of an identifier. It does not include data where the identity has been removed.
 
Identity Data
Data that can be used to identify you
(e.g. Title, First Name, Last Name, Username, Social Identifier, Date of Birth and Gender).
 
Contact Data
Data that can be used to contact you
(e.g. Billing Address, Delivery Address, Email Address and Telephone Numbers).
 
Financial Data
Data relating to your finances
(e.g. Bank Account, Payment Card Details)
 
Transactional Data
Data relating to your previous transactions
(e.g. Order Receipts, Refunds, Details of products and services you have purchased from us)
 
Technical Data
Data about the device, browser, operating system and method used to access our website.
(e.g. Internet Protocol (IP) Address, Login Data, Browser Type and Version, Internet Connection Type, Time Zone Setting and Location, Browser Versions, Operating System and Platform).
 
Profile Data
Data that builds a user profile when specified.
(e.g. Username and Password, Purchases or Orders made by you, your interests, preferences, comments, reviews, social or marketplace identifier, feedback and survey responses.)
 
Usage Data
Data about your usage of our website and related services. Please also read our cookies policy.
(e.g. Information about how you use our website, products and services including details of your visit and which site you came to from ours, the web pages viewed during your visit, any search terms you entered and the advertisements you clicked on.)
 
Marketing and Communications Data
Data that specifies your marketing preferences and/or any communications you have with us. Your marketing preferences such as what information you would like to receive from us and by what method (by email, by mail etc). This includes general communications data such as making a note of conversations we have had with you in person and/or communications you sent to us. This enables us to manage our relationship with you effectively and ensures you only receive communications from us that are relevant and timely.

 

Aggregated Data

We may also collect, use and share some Aggregated Data about our customers’ behaviour patterns and browsing actions. This data may be derived from your personal information but it does not identify you as an individual so is not considered personal data in law. For example, we may aggregate Usage Data to calculate the number of users visiting a specific website location. Should we combine Aggregated Data with your Personal Data so that it can identify you as an individual then we treat the combined data as personal data and subject to the provisions of this privacy policy.

 

Special Category (Sensitive) and Criminal Offence Data

We do not collect any Special Category Data or Sensitive Personal Data about you (such as your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and generic and biometric data). Nor do we collect any Criminal Offence Data about criminal convictions and offences.
 
3. Why we collect your data.
So that we, as a business, may provide a service and fulfil any obligations to you (as a visitor, user or customer) it is necessary for us to collect and process Personal Data. We use your data to provide and improve our service.
 
We may also use your Personal Data to contact you with Newsletters, marketing or promotional materials and any other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link in any email we send, or by contacting us.
 
We use the following lawful basis for processing your personal information:
 
Consent
We may process your information in situations where we have gained your explicit consent. For example, when you tick a box to receive our email newsletter. Generally we do not rely on consent as a legal basis and you have the right to withdraw your consent to marketing at any time by emailing data@aircontrolindustries.com 
 
Contractural Obligations
We process data routinely to comply with contractural obligations we are about to enter into or have entered into with you. For example, we need to collect your delivery address details and pass to our couriers in order to deliver your purchase to you.
 
Legitimate Interest
We require your data to pursue our legitimate interests in a way which might reasonably be expected and does not impact your interests, freedoms and fundamental rights. For example, we can use your order history to send you personalised offers and your address details to send you direct marketing information by mail. We can also combine the shopping behaviour of many customers to identify trends and better understand their needs.
 
Legal Compliance
In certain situations the law requires us to collect and process your data to comply with our legal or regulatory obligation. For example, we can pass details of fraudulent transactions or other criminal activity affecting our business to law enforcement.
4. How we collect your data.
We collect different information about you in a number of ways:
 

Information you give us

 
Much of what you likely consider personal data is collected directly from you when you:
 
  1. Create an account
  2. Purchase any of our services.
  3. Contact us with an enquiry.
  4. Sign up to our newsletter.
  5. Give us feedback
  6. Participate in contests and surveys
  7. Apply for a job

Or otherwise participate in activities we promote that might require information about you.

In order to process these requests, we will store the personal information you give us such as your name, email address, postal address, telephone number and card details (encrypted in the form of an authorisation token). We will also keep a record of your purchases and any communications you have with us.

However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance.  These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:
 

Information from third parties

 

We do not seek to obtain, have never and will never purchase personal information about you from third parties.

However, we do use Aggregated Data sources from third parties to improve the systems, services and products we provide to you and generally make informed business decisions as set out below:
  • Analytics information from providers such as Google.
  • Advertising network performance such as Facebook and Google AdWords
  • Search information providers such as Google.
This third party Aggregated Data often relies on your use of cookies.

 

Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
 
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags and scripts to collect and track information and to improve and analyse our Service.
 
For more information about Cookies, please see our Cookies Policy.
 
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our site – like the shopping cart – may not work as our site relies on cookies to function.
5. How we may use your information.
AIR CONTROL INDUSTRIES uses the data collected for various purposes:
 
  • To provide and maintain our Service.
  • To notify you about changes to our Service
  • To allow you to participate in the interactive features of our Service when you choose to do so.
  • To provide customer support.
  • To gather analysis or valuable information so that we can improve our service.
  • To monitor the usage of our Service.
  • To detect, prevent and address technical issues.
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
We will only use your information when the law allows us to, and the legal bases on which we rely upon to do so are also included below. In some instances, depending on the specific purpose for which we are using your data, there may be more than one lawful ground for processing your information.
 
 
Purpose/Activity
Type of Data
Lawful basis for processing
To register you as a new customer
Identity
Contact
Contractural Obligation
When you a purchase by telephone/email
Identity
Contact
Financial
Transactional
Marketing
Contractural Obligation
Legitimate Interests
 
 
 
When you contact us by any means with queries, complaints etc
Identity
Contact
Marketing
Contractural Obligation
Legitimate Interests
When you ask us to email you about a product or service.
Identity
Contact
Contractural Obligation
When you live chat with us
Identity
Contact
Technical
Usage
Contractural Obligation
When you request to join our mailing list
Identity
Contact
Profile
Marketing
Consent
When you engage with us on social media
Identity
Contact
Profile
Contractural Obligation
When you enter prize draws or competitions
Identity
Contact
Profile
Usage
Marketing
Consent
Legitimate Interests
When you choose to complete any surveys we send you
Identity
Contact
Profile
Usage
Marketing
Consent
Legitimate Interests
When you comment on or review our products, content and services
Identity
Contact
Profile
Consent
When you fill in any forms e.g. feedback form
Identity
Contact
Profile
Usage
Marketing
Contractural Obligation
Legitimate Interests
To make suggestions and recommendations to you about goods or services that may be of interest to you
Identity
Contact
Technical
Usage
Profile
Legitimate Interests
When you browse our website we may record data analytics to improve our products/services and marketing/communications with you
Identity
Contact
Technical
Usage
Profile
Legitimate Interests
To deliver relevant website content/advertisements and measure/understand the effectiveness of the advertising we serve to you
Identity
Contact
Technical
Usage
Profile
Marketing
Legitimate Interests
To administer and protect our business and this website (including troubleshooting, data analysis, logging, testing, maintenance, support, reporting and hosting of data)
Identity
Contact
Technical
Usage
Profile
Legitimate Interests
 
Marketing Communications
 
We aim to communicate with you about the products and services we provide in a way that you find relevant, timely, respectful and never excessive. To do this we use data we have collected and stored about you as a result of our contractual obligations in conjunction with any communication preferences you have told us about.
 
We only send marketing based communications by email where you have given us explicit consent; for example, by ticking the box to opt in during registration or guest checkout on our website. We use legitimate interest as the legal basis for communications by mail. In both instances you have the right to opt out of receiving these at any time either by contacting us or by updating your direct marketing preferences.
 
As part of our service we may contact you by email or telephone to provide essential information related to your purchase or visit.
 

Online Advertising

To keep you up-to-date with our brand and help you see and find products we believe are relevant to you, we use our legitimate interests to engage in online advertising.
 

We target banners and adverts to you when you are on other websites and apps using a variety of digital marketing networks and ad exchanges. These adverts use a number of different technologies such as pixels, ad tags, cookies and mobile identifiers as well as specific services offered by some sites and social networks such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you and/or your previous use of the AIR CONTROL INDUSTRIES website such as your search history and the products you have looked at or added to your basket.

For more information on cookies, including how you can control what cookies are used, please see our Cookie Policy.
6. Who we share your data with.
We do not and will not sell any of your data to any third party for any purpose.
However, we sometimes share your personal data with trusted third parties as an essential part of providing our services to you as set out in this statement.
 

Information we share with third parties

 
We share information with trusted third parties according to the following rules:
  • We provide only the information they need.
  • They may only use your data for the exact purpose we specify.
  • We work closely with them to ensure your privacy is respected and protected.
  • If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

 

Third Party Companies we work with

Where necessary we share your data with the following types of companies:
  • Companies that enable us to get your purchases to you, such as payment service providers, warehouses, order packers, drop ship providers and delivery companies.
  • Professional service providers, such as marketing agencies, advertising partners, IT companies and website hosts who help us run our business.
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can protect against fraud.
  • Companies approved by you, such as social media sites (if you choose to link your accounts to us) or payment providers such as PayPal where you choose to use their payment service.
  • Advertising platforms such as Google and Facebook to show you products that might be of interest to you whilst browsing the internet. Please see our Cookie Policy.
  • Professional advisors such as our auditors, regulators, external legal and financial advisors.
 
 
External Partners
 
Occasionally it is necessary to make Personal Data available to our distributors, sales representatives or other business affiliates so that the may respond to a visitor’s enquiry or provide information about our own or related goods or services that we believe support your business needs. Additionally, AIR CONTROL INDUSTRIES may provide links to the websites of our distributors, sales representatives or other business affiliates and while we believe they have high standards and respect for privacy, we are not responsible for the content or privacy practices they employ.
 
For a full list of AIR CONTROL INDUSTRIES distributors and sales agents, please see our distributors page.
 
The following organisations and individuals have trusted access to AIR CONTROL INDUSTRIES LTD data – access is restricted and needs based.
 
LAMBIT
This is our IT Service provider. They are responsible for maintaining and securing our in-house computer systems, database and IT infrastructure.
Location: UK
Identifiable information: Name, Email Address, Physical Address, IP Address
Non-identifiable information:  Order Data
 
Victoria Wakefield HR
Our HR manager, responsible for recruitment and employee safeguarding.
Location: UK
Identifiable information: Name, Email Address, Physical Address
 
ebmpapst
We are a distributor for ebmpapst in the UK. Occasionally we may share Personal Data with them (e.g. if an enquiry is outside of our territory/specialism, to discuss warranty/returns issues). Any data shared is in relation to processing a specific order/enquiry. We do not share Personal Data for marketing purposes.
Location: UK / Germany
Identifiable information: Name, Email Address, Physical Address
Non-Identifiable information: Order Data
 
EuroVentilatori
We are a distributor for EuroVentilatori in the UK. Occasionally we may share Personal Data with them (e.g. if an enquiry is outside of our territory/specialism, to discuss warranty/returns issues). Any data shared is in relation to processing a specific order/enquiry. We do not share Personal Data for marketing purposes.
Location: UK
Identifiable information: Name, Email Address, Physical Address
Non-Identifiable information: Order Data
 
ItalBlowers
We are a distributor for ItalBlowers in the UK. Occasionally we may share Personal Data with them (e.g. if an enquiry is outside of our territory/specialism, to discuss warranty/returns issues). Any data shared is in relation to processing a specific order/enquiry. We do not share Personal Data for marketing purposes.
Location: UK
Identifiable information: Name, Email Address, Physical Address
Non-Identifiable information: Order Data
 
Payments:
 
We use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements her ensure the secure handling of payment information. The payment processors we work with are:
 
PayPal
We use PayPal to process online purchases from our microsite jetblack-air.com. Without it we would not be able to take payments online.
Location: UK
Identifiable information: Name, Email Address, Physical Address, Credit/Debit Card Information, IP Address
Non-identifiable information: Order Data
 
Stripe
We use Stripe to process online purchases from our microsite jetblack-air.com. Without it we would not be able to take payments online.
Location: Switzerland
Identifiable information: Name, Email Address, Physical Address, Credit/Debit Card Information, IP Address
Non-identifiable information: Order Data
Privacy Policy:
 
WorldPay
We use WorldPay to process orders made via telephone. Without it we would not be able to take credit card payments.
Location: UK
Identifiable information: Name, Email Address, Physical Address, Credit/Debit Card Information, IP Address
Non-identifiable information: Order Data
Privacy Policy: 
 
Service Providers
 
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
 
Siteground
This is our web hosting company. The AIR CONTROL INDUSTRIES LTD website is hosted in their US data centre.
Location: US
Identifiable information: Name, Email Address, Physical Address, IP Address
Non-identifiable information: Order Data
 
 
Microsoft / Azure
 
Mailchimp / Mandrill
Mailchimp and Mandrill are the same company. We use Mailchimp to send you our email marketing, you can opt out of this by not opting in when you place an order. Or if you do opt in – you can unsubscribe at any time by following the unsubscribe link at the bottom of any email we send you. Mandrill is a service provided by MailChimp which helps improve the deliverability of our transactional emails (for example the email you receive when you place an order) to make them much less likely to go accidentally into your spam folder, or not delivered at all.
Location: US
Identifiable information: Name, Email Address
Non-identifiable information: Order Data
 
Google
We use Google to monitor traffic to our site, and to see how effective our online marketing/advertising is. We pass your order information to Google to provide us with the metrics we need to measure. The data is non-identifiable.
Location: US
Non-identifiable information: Order Data
 
Dropbox Inc
We use Dropbox to store backups of our website and its data in an off-site location. The data is encrypted and Dropbox cannot access it.
Location: US
Identifiable information: Name, Email Address, Physical Addresses, Telephone Number
Non-identifiable information: Order Data
 
ManageWP
We use manageWP to generate and store backups of our website and its data in an off-site location. The data is encrypted and ManageWP cannot access it.
Location: US
Non-identifiable information: Order Data
 
 

Sharing your data with third parties for their own purposes

 
In very specific circumstances we will share your information with third parties for their own purposes.
  • Fraud management companies may use the information we provide them for analysis and risk profiling. We may also be required to share data about individuals with law enforcement bodies.
  • Where required by law we may disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. Individual requests are assessed on a case-by-case basis.
7. How long we retain your data.
AIR CONTROL INDUSTRIES LTD will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to provide our services to you, to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. At the end of that period, your data will be either deleted or anonymised. In the latter scenario the data will be used in a non-identifiable way for statistical and business planning purposes. For the purposes such as tax, accounting and warranty we will keep a record of all orders placed with us for the legally required duration of seven years.
 
AIR CONTROL INDUSTRIES LTD will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for long time periods.
8. What rights you have over your data.
AIR CONTROL INDUSTRIES LTD aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you need to change your Personal Data that we hold, please contact us to make the required changes.
 
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
 
In certain circumstances, you have the right to request:
 
  • Access and receive a copy of the Personal Data we hold about you
  • Rectification any Personal Data held about you that is inaccurate
  • Deletion of Personal Data held about you where there is no good reason for us to continue processing it. Otherwise known as the ‘Right to be forgotten”
  • We stop using your Personal Data for direct marketing (either through select or all channels)
  • We stop any consent based processing of your Personal Data once you have withdrawn your consent.
  • We transfer or port elements of your data either to you or another service provider.
  • Complain to the data protection regulator
 
Please not that we may ask you to verify your identity before responding to such requests. This is a security measure and the purpose of which is to confirm your identity and prevent personal information being disclosed to any person who has no right to receive it.
 
If we choose not to action your request we will explain to you our reasons for refusal.
 
We aim to respond to all legitimate requests within one month. Occasionally it may take us longer if your particular request is complex or if you have made a number of requests.
 
Updating your direct marketing preferences
 
There are several ways you can stop direct marketing communications from us:
 
  • Click the unsubscribe or edit preferences link in any email.
  • With a direct request, by email, telephone or in-store. See contact us.
 
When editing your preference you will have the option to select the types of marketing you receive and by what means. You can of course opt to unsubscribe from all direct marketing communications. Please note there may be a small delay in updating your preferences until our systems fully update.
 
Deleting information and deactivation of accounts
 
You may request that your account is deleted by contacting us. Once deleted, your data, including previous order history cannot be reinstated.
9. Where we send your data.

We store your data on secure servers in the European Economic Area (EEA). However, sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA); for example, when placing an international order we’ll need to transfer your personal data between countries to enable us to supply the goods or services you’ve requested.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

AIR CONTROL INDUSTRIES LTD will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or country unless there are adequate controls in place including the security of your data and other personal information.
10. How we protect your personal data.
We understand how important data security is to you and therefore take all appropriate steps to safeguard the collection, transmission and storage of the data we collect. All areas of our website are protected with secure connections over “https” technology. Access to your personal data is password protected and we use secure server technology that implements Transport Layer Security (TLS) encryption to protect your sensitive data.
 
If you use your credit or debit card to purchase from us, we will ensure that this is carried out securely. We give the option for you to store your card details safely for future transactions. We do this by generating an authorisation token in a way that means none of our staff members can see your full card number. We never store your card details or security code in plain text.
 
Our systems are monitored for possible vulnerabilities and attacks, and we are continually looking to identify ways to further strengthen security in line with new technological advances and best practices.
11. Additional Information.

Links to other sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites.

Children’s Privacy
Our service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Contacting the regulator
If you wish to make a complaint about the way we handle your personal data, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you may contact the Information Commissioner’s Office by calling 0303 1231113 or contacting them via their website: www.ico.org.uk. If you are based outside of the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

Changes to this Privacy Policy:
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


CONTACT US

If you have any questions about this Privacy Policy, please contact